Hello! Welcome to Home Fixer Dubai!
We are happy you chose us to fix your home. This page tells you how we keep your information safe. Your privacy is very important to us. Please read this to understand how we use your details. If you have questions, call or email us.

What Information Do We Collect?

We collect information to help fix your home. Here’s what we ask for:

  • Your Name: Like “Ali” or “Fatima” so we know who you are.
  • Your Phone Number: Like “050 123 4567” to call you about your job.
  • Your Email: Like “name@example.com” to send you updates.
  • Your Address: Like “123 Dubai Marina” so our team can find your home.
  • Payment Details: Like your credit card number (but we don’t save it – we use safe payment apps).
  • Photos or Messages: If you send us pictures of a broken pipe or a cracked wall.

We do not collect info we don’t need. For example, we’ll never ask for your school name or passport number.

How Do We Use Your Information?

We use your info to make our service great for you:

  • Send a Repair Team: We need your address to fix your AC or plumbing.
  • Call or Email You: To confirm your booking or answer questions.
  • Take Payment: To charge you safely after the job is done.
  • Improve Our Service: We check feedback like “The technician was late” to do better.
  • Send Updates: Like discounts or tips for keeping your home safe (only if you say “OK”).

Do We Share Your Information?

We do not sell or give your info to strangers. We only share it with:

  • Our Technicians: They need your address to fix your home.
  • Payment Apps: Like PayPal or local Dubai banks to process payments.
  • Dubai Laws: If the police or government asks (but only if they have permission).

How Do We Keep Your Information Safe?

We lock your info like a treasure! Here’s how:

  • Strong Passwords: Only our managers can see your details.
  • Safe Payment Apps: We use trusted apps (never paper bills!).
  • Locked Files: Paper files (like your service bill) are kept in a locked office.

If something bad happens (like a hacker), we will tell you quickly.

Your Choices and Rights

You have control over your info:

  • Say “No” to Emails: Click “unsubscribe” in any email we send.
  • Ask Us to Delete Info: Email us, and we’ll remove your details (unless Dubai laws say we can’t).
  • Fix Mistakes: If we spell your name wrong, tell us!
  • See Your Info: Want a copy of your data? Just ask!

We’ll answer your request in 3 days.

Cookies and Tracking

Cookies are tiny files that help our website work. For example:

  • They remember your name so you don’t have to type it again.
  • They show us which pages you visit (like “AC Repair” or “Plumbing”).

You can turn off cookies in your browser settings. But some parts of our site might not work.

7. Changes to This Policy

Sometimes we update this policy. If we make big changes, we’ll put a notice on our website or email you. Check the “Last Updated” date at the top to know if anything’s new.

8. Contact Us

Questions? We’re here to help!

  • Email: services@homefixerdubai.com
  • Phone: 0568 186 057
  • Office Address: 103, Al Mari Building, Near Al Nakheel Center, Deira, Dubai – UAE

We answer emails in 24 hours and calls right away!

9. Children’s Privacy

We do not collect info from kids under 13. If your child used our service by mistake, tell us, and we’ll delete their details.Thank You for Trusting Home Fixer Dubai!
We work hard to protect your home and your privacy. Let’s keep your home smiling!